Free Classified Ads in US on Craigslist Categories & Regions
[Close] 

Social Media Specialist buy in US, Free Classifieds Ads

Trek Bicycle is looking for a Rockstar to join the customer service team with the aim of providing legendary service via social channels! The ideal candidate has a deep technical understanding of bicycles, exceptional communication skills in digital channels, a nuanced understanding of the social media landscape, and an ability to provide Trek-quality hospitality via social media.
Position Responsibilities:
Responsible for responding to US-managed social media accounts and resolving customer service issues quickly.
Develops a plan for non-owned platform (forums), and works with forum owners to establish guidelines for representing Trek in those spaces. Goes where the customers go when they don't come to Trek for help.
Establishes best practices to share with global Trek offices to increase efficiency
Develop KPIs for social media customer service and work to constantly improve on them.
Work with social media team to provide guidelines for what customer service should expect for a given social media marketing campaign.
Builds relationships with customers on social channels and provides advice and encouragement.
Works with social media team for product launches, recalls, and promotions to proactively address potential areas that will elicit questions from customers.
Provides regular feedback to the social media team to improve outbound messages on social and brainstorm how to pre-empt the needs of customers with great social content.
Advise the social media team in finding a social management platform that considers the needs of social customer care.
Position Requirements:
Strong desire to be a contributing member of a superior customer service organization within the bicycle industry.
Sense of urgency
Must be a great communicator ? verbal and written.
Excellent customer service skills.
Must be able to build and maintain relationships in a relationship-based customer service environment.
Bachelor's degree


classifon.net - Free Classified Ads in US on Craigslist