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International Customer Service Rep buy in US, Free Classifieds Ads

Anmelden

Company Summary

Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation and inspiration. Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast turning ideas into reality.

Position Description

Build and maintain relationships with Trek s international distributor accounts. Support Regional Manager in managing sales and be responsible for all customer service related issues for territory.

Responsibilities:

  • Work as a team w/ Regional Manager to accomplish territory goals. Manage all aspects of territory when Regional Manager is traveling.
  • Build & maintain good relationships with distributors. Be an ambassador for Trek.
  • Process orders timely & accurately. Manage backorders & shipments.
  • Work with our supply chain team to facilitate factory direct orders for distributors.
  • Be communication and education liaison between Trek & distributors. Keep them informed of issues that affect their business.
  • Handle day-to-day correspondence via email & phone.
  • Display a positive attitude toward customers, company and co-workers.
  • Embrace continuous improvement philosophy.
  • Some international travel may be required.

Experience/Education:

  • Bachelor degree preferred
  • Must have good written and verbal communication skills
  • Must be able to multi-task in a result-oriented environment
  • Proficiency with Microsoft Office programs Excel, Outlook, Word
  • Prior customer service experience
  • Knowledge of/passion for cycling a plus

We are an E-Verify employer.

For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English Spanish


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