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Company Summary
Trek Bicycle is a global leader in the design and manufacture of bicycles and bicycle related products. Trek believes the bicycle can be a simple solution to many of the world's most complex problems and is committed to breaking down the barriers that prevent people from using bicycles for transportation, recreation, and inspiration.
Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We also appreciate new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done quickly, turning ideas into reality.
Come, join us, and help us transform the world, the bicycle, and have a blast while doing it
Position Description
The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the company website, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Experience Researcher:
Must be able to work with minimal supervision on multiple concurrent projects.
Have experience with a variety of quantitative and qualitative research methods
Identify and communicate problems, opportunities and their potential solutions from raw datasets
Run usability tests to see how users interact with the current system.
Develop user surveys to get information from potential users.
Undertake heuristic and expert audits of systems.
Shadow users during their normal usage activities to see how they interact with the systems and under what context.
Document Customer Journeys, Top Tasks and other deliverables that will support the design and development of the system.
Plan and facilitate work-shops, co-creation sessions and other group analysis.
Experience Requirements: Usability moderating (all types, particularly one-on-one), participant recruiting/screener creation, experimental design, test method selection, debriefing, facilitation, participant recruiting/screener creation, statistical/qualitative/quantitative analysis, presentations (verbal and written)
Engaging with project teams to determine needs and the best way to test for those needs, create test plans, run the testing (moderating), analyze results, compile reports (PowerPoint, Word, Excel, etc)
Position Responsibilities
You understand lifestyle brands, e-commerce, you love the big picture but have a great eye for detail.
Experience with tools like Invision, Sketch, Jira, Confluence are ideal, Hybris experience would be nice.
Experience with User Testing and A/B Testing platforms
Team player with excellent communication skills
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