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Customer Care Representative buy in US, Free Classifieds Ads

Company Description
Trek Bicycle is a global leader in the design and manufacture of bicycles and bicycle related products. Trek believes the bicycle can be a simple solution to many of the world's most complex problems and is committed to breaking down the barriers that prevent people from using bicycles for transportation, recreation, and inspiration.
Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We also appreciate new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done quickly, turning ideas into reality.
Come, join us, and help us transform the world, the bicycle, and have a blast while doing it!
Position Description
Trek customer service team is looking for an enthusiastic, positive person who loves both bikes AND people. This position will be working with our trekbikes.com customers as well as our independent bicycle retailers. The ideal candidate will demonstrate strong communication skills through phone, email and live chat. Shop experience a plus, bike knowledge a must.
Position Responsibilities
Answer customer inquiries via email, phone or live chat.
Process retailer orders from beginning to resolution;
Communication with our retailers regarding questions and best practices.
Engage in continuous improvement and seek to add value to Trek and our customers
Acts as a resource for customers and retailers in regards to product and technical questions
Communicate with Product Managers to understand new and changing products.
Provide continual feedback to trekbikes.com product managers regarding customer experiences.
Utilize databases and resources to research and resolve consumer inquiries.
Participates in and volunteers for Trek advocacy events and charity rides.
Position Requirements:
Comfortable working in multiple computer environments.
Quick thinking and can multi-task.
Sense of urgency.
Strong desire to be a contributing member of a superior customer service organization within the bicycle industry.
Bicycle retail shop experience preferred.
Good bicycle mechanic skills.
Must be a great communicator ? verbal and written.
Excellent customer service skills.
Must be able to build and maintain relationships in a relationship-based customer service environment.
Ability to work evenings and weekends.
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